Yorkshire Coffee Roaster since 2008 - Ethically Sourced Coffee
Find us    Email us     01274 911 419
Find us    Email us     01274 911 419
Limini Coffee
Set your coffee shop up like a business

Yes, we know you are setting up a business because you are passionate about people and coffee and cakes and sandwiches and customer service. That is fantastic! But you are also setting up a business and it is very important that you control your business and know what it is going on.

You need to know your margins, have goals, meet deadlines, meet standards, set targets for yourself and your staff, have time to do bookkeeping, do your VAT returns, do your annual accounts, meet suppliers, do interviews, train staff, ensure you meet regulations, apply for the correct licences, stick to budgets, produce rotas, think about your marketing, look at your sales, do your banking, think of new products etc etc.

Coffee training courses

There is a lot to think about. Most of these things are just a lot of fun. You will have the freedom to do these things as it is your business after all. Do think about that your beautiful coffee shop is a business as well.

Make sure that your back office is in order and you will enjoy the front of house so much more!

Keep it fresh, new and exciting

Once you have set up shop you need to keep it fresh and exciting. Your product range will most likely be wonderful and your customers will absolutely love what you do. But for how long? The same thing day in day out can be become a little dated.

So, make sure you have your core range of products and keep them as consistent as you can. People like to know what to expect after all. Make sure however that you have certain items in your product range that are maybe seasonal and change once in a while. Ideally you should have something new and exciting every week. When a customer walks in you want to be able to offer something fresh and new to them.

You could have guest coffees, all you would need is an additional coffee grinder. You could have a sandwich of the day that your staff can come up with. How about a drink of the week developed by one of your baristas? Get your staff involved and enjoy an ever changing menu.

Coffee training courses

Your staff are your biggest asset

This is absolutely true. No matter how good your offering is if your staff are not serving it to the highest standard then the quality will lack. You need great and outstanding staff. You will have to spend time with them and train and teach them. Make them feel appreciated and do your best to explain to them what you expect.

Most of your time will probably be spent with your staff. They need guidance but not someone who is watching over them all the time. They need some freedom and responsibility and you need to trust them which is one of the hardest things to do. You have to let go sometimes and trust that they will look after your customers.

This is most likely your hardest task but certainly one of the most important ones. Find people who truly care about service and aim to please. After all, it is a customer service job.

Have systems in place for everything!

What happens if you are not there? Does your shop still run or is it at a stand still? Is there a manual that explains how to do everything? Ideally there is. Everything that you do in the coffee shop should have a procedure, from the opening checklist to serving a piece of cake. Are you able to get away for a day? How about for a week?

Do this right and you will enjoy your days off! After all, you are only human and need time off as well to clear your mind and come back fresh to work.

Coffee training courses

Your customers are royalty

Goes without saying right? But it can be hard sometimes. You will probably really appreciate this one but sometimes your staff can see customers as a 'difficulty'. Some customers are a little more demanding than others and this should be totally fine. It is very important for your staff to realise that the customers pay their wages, not you!

When your team treat the customer as royalty you will all benefit. People generally treat you the way you treat them. So always make sure you appreciate your customers, never take them for granted and be extremely grateful that they came through your door. After all, they have plenty of other places to go.

Know your numbers

Do you know your takings from last week or last month? Are you doing better this year than last year? Which coffee is selling the best? What are your quiet times of the day and why? Any idea on how much you can budget for labour? Do you have your VAT cash ready? What profit margin are you running at?

It would be nice to know these numbers. Understanding the numbers means you understand your business more which in return will make you feel more in control.

Coffee training courses

Plan your own rota with working on and in the business and with planned days off

Just remember that you are not just a barista. So plan your rota with yourself as sometimes working in the business and sometimes working on the business. Dedicate some time to working on your business. And enjoy those moments when you work in the business!

Spend money on key equipment such as espresso equipment and a till

Goes without saying really but it is very true. Spending some money on key equipment such as your espresso machine, grinder and till can really save you money in the long run. If you can't afford to buy outright then maybe look at leasing options.

Have some golden rules such as:

  • customers never ever sit at a dirty table
  • always a welcome and a thank you
  • give customers the chance to view the menu and make a decision (don't be too quick!)
  • the customer's experience has to be easy and relaxing
La Spaziale Pump Guage
Adjusting the pump pressure

a little guide

La Spaziale Heat Exchange
Are La Spaziale Single Boiler Machines?

the patented design

Coffee grinder
Grind by Weight Grinders

and why you want one

Coffee grinder burrs
When to change your burrs

and why you should

Vostok lever machine
Vostok - The Future of Espresso Machines

Check out this dream machine!

La Spaziale ITC explained

We explain what the ITC feature is on the La Spaziale espresso machines

Cold brew coffee
A guide to cold brew coffee

The origins of cold brew coffee and how to make it.

Oils on coffee beans
Oils on coffee beans

Oils on coffee beans? Good or bad, what is the deal?

Coffee for the office
Guide to office coffee machines

The different types and options for your office and your team.

Greener coffee
Greener coffee shops

Tips on how you can make your coffee shop greener.

Flushing of group head
Flushing of the group head

Why the need for flushing the group head should be an important part of your routine.

The resting of coffee
Fresh is best...or is it?

Is the freshest coffee always the best coffee...

Serving filter coffee
How to serve filter coffee

An article about the various methods of how to serve filter coffee in a busy coffee shop.

Understanding milk
Understanding milk

An insight into different types of milk and their latte art.


A simply enough looking drink that has a lot more to it than you might think.

Water quality
Water quality

How important is water quality to the taste of our brewed coffee?

Fresh is best
What is that smell?

You walk through the doors into your beautiful coffee shop and you smell the wonders of coffee.

Fresh is best
Fresh is best!

How fresh is the coffee that you drink and how can you tell?

No more espressos...

A different concept for serving espresso based drinks.You can be different and serve coffees with a different base.

Latte macchiato
Latte, cappuccino, macchiato.... what?

A simple explanation of many of the amazing names that the coffee world has come up with over the years.

Benefits of multiple grinders

Why we think having more than one grinder is so important.


Learn more about why tamping is actually so important. It is a skill owned by the barista and it does make a difference.

Compact vs normal size machines

What really is the difference between a compact and a standard size machine.


Not sure what crema is? Then this is a must read.

Espresso machine
Guide to espresso equipment

Our comprehensive guide on choosing the correct equipment for your espresso drinks.

Backflushing your espresso machine

Learn about why you need to backflush an espresso machine and how it works.

Filter coffee
Filter coffee

Filter coffee is beautiful and here we will introduce you to some of the more popular methods.

Loose leaf tea
How to create 'theatre' in your coffee shop

Instead of just serving coffee, serve something that get people talking about you.

Bean to cup
Difference between an espresso machine and a bean to cup

Why we here prefer traditional espresso coffee machines.


The Roastery
Unit 6 Luddite Way Business Park
Rawfolds Way
BD19 5DQ
West Yorkshire
United Kingdom

Coffee roaster

Get in touch

call us for a chat on 01274 911 419

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Closed bank holidays

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